GUIDE providers
User interactions
Load all users (including guests) or search by email, name, or ID.
User lifecycle events
Select a session to read the conversation
Settings
The automated batch is triggered by Cloud Scheduler via
POST /api/agent/check-in/run with the x-check-in-secret header.
Batch run
Sends check-ins to all eligible users (inactive for the configured number of days, not opted out) via their preferred channel. Bypasses the CHECK_IN_ENABLED flag.
Individual user
Send if eligible checks opt-out and recency first. Send anyway always sends regardless of eligibility. Both use the user's notification preference channel.
User profiles
Load all users or search, then click a user to view and edit their notification preferences.
Settings
Guest chat
Controls anonymous (not signed-in) access to the chat.
Defaults: guest chat on, 12 free turns. Changes take effect immediately.
Session duration
How many days a user stays signed in before being asked to sign in again. Applies to all users on next token renewal.
Default: 30 days. Max: 365 days. Sign-out and sign back in to apply to your own session.