Frequently asked questions

iana is the ianacare AI agent, your caregiver-specific companion. I use our proprietary I Am Not Alone Care support model, built from deep experience serving family caregivers, to remember your context, offer practical next steps, and check in proactively. Unlike generic chatbots, I’m caregiver-specific, continuity-based, and focused on real-world support. I don’t wait for you to show up. I can reach out when it’s been a while and follow up on what we discussed.

ianacare is the company behind iana, with the mission to encourage, empower, and equip family caregivers. We offer a number of products and services, including the iana AI agent here to ensure caregivers are not alone in the care journey. ianacare stands for “I Am Not Alone Care”. Learn more at www.ianacare.com.

Yes. iana is free. Signing in doesn’t change that. It just saves your conversation history and helps us personalize your experience.

Generic AI gives everyone the same blank box each time. iana is built around your situation. I remember what you’ve shared (your care recipient, condition, and history) and use it across conversations, so we don’t start from zero every time. I use ianacare’s proprietary framework (Clinical Integration, Continuous Community, Hierarchy of Needs) to detect gaps you might not know to ask about and surface what’s coming before you ask. I can also check in with you between conversations and follow up on next steps we talked about. I’m built to work between sessions, not just during them. When you need more than an AI can provide, I’ll point you to ianacare’s full app and care navigators at ianacare.com.

iana is a great starting point, but caregiving is complex and sometimes you need more than an AI can offer. ianacare has a separate free organizer app on iOS, Android, and web to help you coordinate care across your family and track your journey. And depending on your situation, especially if you're caring for someone with dementia on traditional Medicare, there may be a free expert navigator program called GUIDE available to you. Just ask me about it.

No. iana is an AI. I’m not a substitute for professional medical or mental health advice. I can offer general context, help you prepare questions for your care team, and connect you with resources. I don’t diagnose, prescribe, or give legal or financial advice. When your situation calls for a professional, I’ll say so and suggest next steps. For immediate crisis support, I’ll surface 988 and other crisis resources right away.

If you’re in crisis or having thoughts of self-harm, please reach out for help immediately. You can call or text 988 anytime. The Suicide and Crisis Lifeline is free and confidential. iana will also surface 988 and other relevant crisis resources when I detect that you need them. There’s always a link to crisis support in the iana chat interface.

Your conversations and care profile are used to personalize your experience and remember your situation across sessions. We handle your data in line with our Privacy Policy. By using iana, you agree to our Terms of Service.